Ordering, Delivery & Returns
1. HOW CAN I ORDER FROM RACEFIT?
Either online – click here or by telephone on + 44 (0)1629 735071 or in person at our factory.
We accept Visa, Mastercard, Maestro, Switch, American Express, Delta and Solo cards and PayPal. You can also be reassured by our website payment security provided by PayPal. We also now can provide credit facilities using PayPal Credit. For more details please click here. You can access these facilities through our check out process - click the PayPal option and at the bottom of the page is the facility to apply for credit.
At each stage of the process for orders online we will send you an e-mail so that you are kept informed of the progress of your order. You can also add your mobile number, at the end of the order process, to be kept updated.
All prices and payments taken are in £ Pound Sterling. If you are shopping outside the UK, place your order and your credit card company will convert the transaction to your own currency. Please check with your card provider or bank for the exchange rate on the day of your payment for exact price in Euros, US Dollars etc. We cannot quote you currency exchange rates. For a daily exchange rate conversion calculator please see.
2. WHAT ABOUT TAX/VAT?
UK VAT charges will be charged at the current rate (currently 20%) on all sales to the UK.
All international deliveries will not be charged UK VAT but may be subject to local import tax and duties including VAT in the EU and the customer is liable for these. However, UPS complete all import paperwork and calculate and handle all duties payable. UPS will then contact the receiver for payment and the customer can pay them directly.
3. DELIVERY PRICES
Simply continue to the check out and add your country into the address boxes and a cost will be calculated. If your country does not appear on the list, please contact us.
4. HOW LONG WILL IT TAKE FOR MY DELIVERY TO ARRIVE?
We try and keep most products in stock most of the time, but due to sales spikes or bulk orders we may find ourselves temporarily out of stock. If so we will endeavour to quote you realistic lead times and keep you up to date on this.
Due to extreme demand currently all items will be shipped within approximately 2-4 weeks, then please allow for delivery time.
Special order items are subject to an extended lead time, which will be discussed and confirmed at the time of the order.
For apparel, we try to dispatch most orders within a couple of days (when in stock).
5. HOW WILL MY ORDER BE DELIVERED?
Order totals over £100
Our carrier of choice is UPS or FedEx and all delivery charges include insurance. We will forward you a tracking number as soon as your item is ready to be shipped. You can track your parcel’s progress online at: www.ups.com or www.fedex.com
Details of standard lead times (working days) for delivery (this does not include time to build the order - see point 4 above):
UK – next day
EU - 2 days
Rest of Europe – 2-3 days
USA – 2-3 days
Rest of the World – 3-5 days
All deliveries are made between normal working hours Monday – Friday and will require a signature. If for any reason there is no-one to sign for the delivery, a card will be left to advise that UPS or FedEx have a parcel for you. UPS or FedEx will automatically try to deliver again the following working day. If you know you will not be able to receive delivery we are happy to take an alternative delivery address (such as a work address) at the time of ordering.
Order totals under £100
For these orders we use Royal Mail First Class or Air Mail. Unfortunately there is no tracking numbers for these deliveries but you will receive an email from us on the day that your order has been sent.
Details of standard lead times (working days):
UK – next day
EU - 2-4 days
Rest of Europe – 3-4 days
USA – 5-7 days
Rest of the World – 5-7 days
6. WHAT IF I NEED TO RETURN ANYTHING?
You may return your order within 14 working days after receipt of goods and your money will be refunded fully within 14 days of return of goods. Sorry, we cannot refund the delivery costs. Parts must be returned in their original, saleable condition (i.e. not run or used) in the original packaging.
NB: we cannot refund money paid or deposits on any items that have been specially ordered for you (non-stock items) or manufactured to your specifications.
Naturally, all faulty/incorrect goods can be either exchanged or refunded at the customer’s request providing the goods are returned within 14 days and are in their original new condition.
TO RETURN YOUR ORDER PLEASE FIRST EMAIL returns@racefit.co.uk for a return authorisation number, a form and full details.
International Returns please note:
If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods”, “INWARD PROCESSING RELIEF” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our products.
Return postage
If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund returned items lost in the post.
